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Predict and Prevent Customer Escalations

Stop firefighting and improve your customer support experience!

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Imagine extracting actionable signals from customer interactions ...

Industries: Retail, Consumer Brands, eCommerce, Gov’t Agencies, Healthcare, Financial Services, Higher Education, Travel & Hospitality

 

Our enterprise support experience platform automatically extracts 30 different signal categories and thousands of domain-specific keywords from customer interactions. This patent-pending AI and NLP technology is trained with over 60 million customer interactions.

Baker Online Store
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 Challenge

As a result of its rapid growth, Fivetran faced the operational challenge of scaling its service, support, and success teams to manage its expanding customer base. It needed to do this while maintaining the high level of customer service on which the company has built its reputation. 

Solution

 Enterprise Support Experience  Platform

Outcome

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Join the lineup of CX visionaries!

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