Fuel up your existing contact center with AI
Leverage your current investment and turn every customer interaction into business improving intelligence.
Imagine an Intelligent Workforce Platform...
that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention.
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Understand: Gain 100% visibility into customer conversations. Turn every interaction into business-improving intelligence.
Empower: Boost employee productivity through AI-driven evaluations and context-driven coaching. Evaluate in a fraction of the time and coach with confidence.
Improve: Create a powerful feedback loop that drives continuous improvement across every customer touchpoint.
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Industries: Accounting, Banking, Lending, Insurance, Manufacturing, High Tech, Legal, Contact Center, Logistics, Nonprofit
Challenge
National Debt Relief needed to improve operational efficiency and mitigate compliance risk, which represented staggering potential revenue loss—up to $15M industry-wide
Solution
AI-Enabled Contact Center
Outcome
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62% reduction in overhead costs, which freed up budget for upskilling & hiring for more strategic roles.
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Improved compliance monitoring efforts by 97%, curtailing litigation costs, reducing compliance breaches, and preventing revenue loss.
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Improved output by 2x, running 14,000 Quality evaluations per month instead of 7,000.
Join the lineup of CX visionaries!
