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Chick-Fil-A Investigating Suspicious Activity Regarding Reward Program

Published: March 05, 2023 on our newsletter Security Fraud News & Alerts Newsletter.



Cybersecurity is important, and just having awareness of current happenings is a big step in keeping your information safe. All of this is something some Chick-Fil-A customers have figured out recently. The company released an official announcement stating that it had spotted what is being dubbed by them as "suspicious activity" that was apparently taking place on some of the digital gift card accounts of their customers. This specifically affected the Chick-Fil-A One accounts.


Chick-Fil-A One is a rewards program that gives points for dollars spent at any of their franchise stores, which gives prizes like free food and other surprise gifts. For frequent visitors to the restaurant chain, this makes sense as a great program that really pays off over time.


However, Chick-Fil-A noticed a lot of suspicious activity with regard to the reward program. They confirmed it was not due to a data breach or any intrusion on the company side, and are further looking into what the root cause could be; which may be a problem with their Point-of-Sale (POS) system.


In the meantime, this is a great reminder of why changing passwords every so often is extremely important in order for customers to protect their own accounts.

Chick-Fil-A is encouraging customers to check their rewards accounts to see if there is any suspicious activity and to report anything they find. This should be a regular task for any reward program. This isn’t the first time there has been an issue with a rewards program. Several years ago, Hilton Honors points were being stolen from accounts. While rewards points may not be as important to watch as payment card charges, they are still of value and many people who participate in the programs use those points, and maybe even count on them.


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