Today’s customer expectations are higher than ever. Customers want personalized and timely support, and to be able to communicate when and how they want.
To drive excellent customer experiences, we recommend that you invest in an omnichannel, cloud-based contact center (CCaaS) so you can easily track and respond across the entire customer journey. CCaaS is adaptable, scalable, and affordable and can help your company attain and retain customers.
Did you also know CCaaS can save your business tens of thousands of dollars a year?
CCaaS doesn’t require that you purchase extra servers or pay for more floor space. You also don’t have to pay for maintenance or upgrades, and CCaaS offers you the scalability and flexibility to only pay for what you need, when you need it.
Business leaders agree that contact centers are instrumental in achieving their goals. With CCaaS, businesses like yours have access to accurate, real-time data that can improve customer experiences
Why Switch to Cloud?
Switching to a cloud-based Contact Center can be intimidating, but there are many benefits!
Compared to an on-premises contact center, cloud-based contact centers are:
• 83% more likely to have a formal process for assessing agent productivity
• 27% less costly and experience 35% less downtime
• Experience a 37% lower customer abandonment rate
CCaaS allows your organization to instantly scale to meet business and customer demands—including the ability to add or subtract the number of agents as needed.
Businesses experience other, less visible cost-savings benefits of leveraging a cloud-based contact center. Because CCaaS provides reporting and supervisory tools for your workforce, businesses like yours can manage more calls and customer communications with fewer agents. That translates into greater productivity and headcount savings for your company.
Your business needs may change over time, and CCaaS makes it easier to adapt and evolve to meet your customer’s needs.
Is Your Business
able to Connect
Did you know that 79% of consumers prefer live chats because they offer instant responses? 60% of consumers want immediate response when contacting a support team. Connecting with customers on their preferred channel increases customer satisfaction and leads to higher customer retention.
Companies who have implemented an omnichannel engagement solution achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t provide omnichannel options.
As your trusted advisors, we help your business strategize, source, and implement the best cloud-based contact center solution for your business. Our goal is to ensure that you, our customer, receive the best possible solution that allows for enhanced, efficient, and easily scalable customer communications.
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