CX is a hot topic in the business world today. And for good reason...
studies have shown that there is a strong correlation between CX and revenue growth.
In other words, the better your CX, the more likely your customers are to spend money with your company.
Technology has come a long way in recent years, and there are now a number of modern tools available to help businesses improve their CX.
From chatbots to AI-powered customer service systems, there are many ways to use technology to improve CX. As businesses increasingly focus on CX, those that invest in CX technology will be well-positioned for success.
a year is left on the table by companies that fail to provide “simple” experiences to their consumers.
of professionals engaged in or leading CX expect to compete based on CX.
of consumers are at least somewhat likely to buy based on experiences alone.
Forbes / Arm Treasure Data