CX is a hot topic in the business world today. And for good reason...
studies have shown that there is a strong correlation between CX and revenue growth.
In other words, the better your CX, the more likely your customers are to spend money with your company.
Technology has come a long way in recent years, and there are now a number of modern tools available to help businesses improve their CX.
From chatbots to AI-powered customer service systems, there are many ways to use technology to improve CX. As businesses increasingly focus on CX, those that invest in CX technology will be well-positioned for success.
of consumers are at least somewhat likely to buy based on experiences alone.
Forbes / Arm Treasure Data
a year is left on the table by companies that fail to provide “simple” experiences to their consumers.
of professionals engaged in or leading CX expect to compete based on CX.