Predict and Prevent Customer Escalations
Stop firefighting and improve your customer support experience!
Imagine extracting actionable signals from customer interactions ...
Industries: Retail, Consumer Brands, eCommerce, Gov’t Agencies, Healthcare, Financial Services, Higher Education, Travel & Hospitality
Our enterprise support experience platform automatically extracts 30 different signal categories and thousands of domain-specific keywords from customer interactions. This patent-pending AI and NLP technology is trained with over 60 million customer interactions.
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Challenge
As a result of its rapid growth, Fivetran faced the operational challenge of scaling its service, support, and success teams to manage its expanding customer base. It needed to do this while maintaining the high level of customer service on which the company has built its reputation.
Solution
Enterprise Support Experience Platform
Outcome
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