Make "Business Growth" a game and win big!
CX technology is designed to help businesses enhance the customer experience.
However, CX technology can also be used to improve the employee experience. By equipping employees with modern tools and giving them the ability to provide CX-level service, businesses can create a more positive workplace and drive revenue growth.
In today's competitive business landscape, providing a positive employee experience is essential for attracting and retaining top talent. CX technology can help businesses achieve this goal by improving communication, increasing efficiency, and fostering a more positive work environment.
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Shapermint's explosive growth caused overwhelming support tickets for order. They needed to integrate with their backend system.
World's First Support Experience Platform
55% deflection from email/live chat.
Reduced contact rate by 38%
Increase CSAT from 89% to 98%.