Consumers are Evolving...
and so should your Contact Center.
Imagine a smartphone-first, AI-based Contact Center Platform that ...
unifies your brand experience across sales, marketing, and support, seamless integration between voice, digital, and service channels, predictive, contextual AI-powered routing.
modernizes your CX
empowers your customers to authenticate, pay, and share media from their smartphones for a more seamless and contextual customer experience.
Drives efficiency and cost savings through automation and orchestration workflows.
Instacart wanted to provide a seamless experience so shoppers could receive orders, browse shopping lists, and easily contact customer support in-app
Smartphone-first, AI-based Contact Center Platform
30% Handle time reduction
23% SLA improvement (In-App chat)
18% SLA Improvement (In-App voice)