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Consumers are Evolving...
and so should your Contact Center.
Imagine a smartphone-first, AI-based Contact Center Platform that ...
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unifies your brand experience across sales, marketing, and support, seamless integration between voice, digital, and service channels, predictive, contextual AI-powered routing.
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modernizes your CX
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empowers your customers to authenticate, pay, and share media from their smartphones for a more seamless and contextual customer experience.
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Drives efficiency and cost savings through automation and orchestration workflows.
![food delivery in front of red door_edited.jpg](https://static.wixstatic.com/media/5e3f3d_1c3587d79e734d23aff08d4e55ab3e4c~mv2.jpg/v1/fill/w_147,h_75,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/5e3f3d_1c3587d79e734d23aff08d4e55ab3e4c~mv2.jpg)
![instacart laptop.png](https://static.wixstatic.com/media/5e3f3d_522c390be6044560a7dd049e3a003cd9~mv2.png/v1/fill/w_61,h_34,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/instacart%20laptop.png)
Challenge
Instacart wanted to provide a seamless experience so shoppers could receive orders, browse shopping lists, and easily contact customer support in-app
Solution
Smartphone-first, AI-based Contact Center Platform
Outcome
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30% Handle time reduction
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23% SLA improvement (In-App chat)
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18% SLA Improvement (In-App voice)
Join the lineup of CX visionaries!
![](https://static.wixstatic.com/media/5e3f3d_61af92240a834458872a555647ed8b9d~mv2.png/v1/fill/w_125,h_125,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/5e3f3d_61af92240a834458872a555647ed8b9d~mv2.png)
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